operations
People & Resources:
We believe successful operations are built on a collaborative process across departments. We start by employing the best candidate with a proven track record, and support them with a healthy work environment that encourages high-functioning team-work. Empire is first and foremost a family committed to supporting each other personally and professionally.
Become part of the Team – email us today for information on open positions.
Operations & Maintenance:
Our guest-centric operational systems paired with investment into property upkeep creates foundational stability and sets our hotels up for long-term success. We equip our managers with regular training and tools needed to meet their goals, while ensuring they have the resources to provide the best possible service to our valued guests.
Guest Experience:
We know it all comes down to guest satisfaction, so we work relentlessly to refine and improve the four stages of the guest experience; booking, arrival, occupancy, and departure. We stay apprised of guest reviews and take their feedback seriously. In our world “good enough” is never good enough!